(A)   Lead time simply put is the time it takes from you placing an order to us manufacturing and loading your order on the truck for delivery. Our lead time is designated as FOB (From Our Business) and will vary at different times of the year depending on the amount and size of current orders. Occasionally events such as
machinery breakdown or illness in the plant will cause a setback.
Under normal circumstances our lead time is 2-4 weeks but has gotten as high as 6-8. Rest assured that we do everything we can to meet these lead times but they are estimated lead times. Your salesperson will discuss our current lead time with you. The freight company delivery time is not factored in to lead times. We use only reputable carriers whose destination arrival times are within reasonable limits.

The start of your lead time is based upon your salesperson’s receipt of the following:

1. Your verification that all aspects of your order are correct. (Door style, wood type, dimensions, door handing and hinge finish selection if applicable, etc.)

2. Your deposit has been made.

3. Your written confirmation that your order is correct and that you want to proceed has been received via email or fax. No verbal approvals can be accepted.

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